Privacy Notice

This Privacy Notice describes how Teal Health Care, Inc. (“Teal Health” or “we” or “our” or “us”) treats certain information collected or provided in connection with an end user’s (“you” or “your” or “user”) use of Teal Health’s website, www.teal-health.com, and any other website, social media pages, apps, or other digital medium owned or operated by Teal Health. This Privacy Notice also applies to any Personal Information collected, stored, or used by us, such as information you provide us through the above mediums, by email, mail, or telephonic communications (collectively, the “Site”).

The information provided in this Privacy Notice is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. By accessing or using our Site, you consent to the Terms and Conditions and this Privacy Notice, including our collection, use, and disclosure of your Personal Information, as described below. This Privacy Notice is not a contract and does not create any legal rights.

Please read this Privacy Notice carefully.

Our Collection and Use of Personal Information

Personal Information is any information that can be used to identify you. This Privacy Notice does not cover data we, or our authorized third-party vendors or partners, collect that cannot be used to identify an individual or to pseudonymous data.

We get most Personal Information directly from you, through the Site, or from transactions with you. We might also obtain Personal Information about you from other Site users or other entities with whom we have contact. For example, we may obtain information through public records, credit reports, or transactions you have with our authorized third-party vendors or partners including our affiliates, third-party resellers, or referral partners. If you are sharing information with us about any other individual, you must obtain and are fully responsible for obtaining their consent.

Categories of Personal Information we may collect from you include:

  • Names.

  • Contact information, including phone numbers, email addresses, mailing addresses and social media account identifiers.

  • Payment card number (or other payment method) and related validation information.

  • Information you provide when interacting with the Site, including user account information, transaction data, and communications (email/DM).

  • Website analytics information, including when, how often, and for how long you use the Site; information related to your geographic location; the content you submit and view; the name of the domain and host from which you access the Internet; and the IP address of the computer or device you are using.

  • Other identifiable information about you, such as date of birth, gender, photographic images of you.

For California residents, the categories of Personal Information we collected in the preceding 12 months.

  • Your name, email address, postal address, phone number and IP address

  • Your payment card number (or other payment method) and related validation information

  • Your website or app usage activity, such as page views, length of visit, referral source and navigation paths

We may use standard tools, such as cookies or web beacons, to monitor the Site and Internet usage and to improve or customize the content on the Site. You should be able to control the use of cookies by changing your own browser settings or, if applicable, by visiting our Cookie Page, or through Global Privacy Control settings. 

We collect Personal Information to help identify you; to perform contractual obligations; to communicate with you; to properly administer our Site; to research and analyze the use of our Site and services so we can improve our services; to operate, manage, and maintain our business; for vendor management purposes; to personalize, advertise, and market our products and services; to detect and prevent fraud; to perform audits and other internal functions; to maintain records; to exercise and defend legal claims; to create a personal profile containing preferences and other information you voluntarily provide to us; to send confirmation of purchases; to notify you about special offers and promotions that may be of interest to you; and to comply with legal obligations.

You can choose to not provide certain information to us, but it may delay or prevent us from providing our products or services to you. For example, if you choose not to provide us with your email address, it will prevent us from introducing our latest special offers or recommendations to you, which we believe you will likely be interested in.

The Personal Information we collect is retained as long as is reasonably necessary for our business operations and to comply with applicable law.

 

Categories of Third Parties That May Receive Your Personal Information

In order to conduct our business and better serve you, we may disclose Personal Information and other information about you or your activities on our Site or while using our services with:

  • Our affiliates.

  • Our service providers and vendors, such as payment processors, promotional partners, website hosts, analytics providers, legal counsel, and various customer, tech, and operational support.

  • Third parties approved by you, such as social media sites.

  • Financial institutions.

  • Law enforcement agencies, regulatory bodies, courts, or other public authorities, to comply with our legal and regulatory obligations, to respond to requests from governmental authorities, to protect our rights, to defend against legal claims, or as otherwise required by law.

Some third-party providers may independently collect Personal Information when you visit our Site. For example, our Site includes social media features connected with social networking sites such as Facebook, Twitter, and Instagram. Those sites may collect your IP address and which page you are visiting on the Site, and may set a cookie to enable social media features to function properly. If you are able to sign in to our Site through a social media account, you are authorizing us to collect, store, and use any and all information that you agreed the social media company would provide to us through its Application Programming Interface (“API”), such as your name, username, email address, and profile information. Our authorized third-party vendors and partners have their own privacy notices which govern the use, handling, and disclosure of your Personal Information. For example, your interactions with social media sites, including any Personal Information you provide via buttons or links to these sites, are governed by the privacy notice of the social media company. 

Although we accept the Global Privacy Control signal, we do not have control over other sites’ use or acceptance of Do Not Track browser settings or the Global Privacy Control signal.

Retention, Confidentiality, and Security of Personal Information

We store Personal Information for as long as is reasonably necessary to fulfill the purpose of collection or further processing as described in this Privacy Notice; as we determine is necessary for business records; and as required under applicable law.  We retain the following categories of information listed below:

  • Identifies, such as your name, email address, postal address, phone number and IP address

  • Payment information, such as card number and validation information, if you choose to save your card details on the Site

  • Website analytics information, such as page views, length of visit, referral source and navigation path

We restrict access to Personal Information to those who need to know in order to provide services to you and to conduct our internal operations. We maintain reasonable physical, electronic, and procedural safeguards to guard your information. However, the Internet is not absolutely secure and, thus, we cannot promise guaranteed security. In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you. As applicable, we will comply with notification requirements for a security breach and may also notify you by email. 

In the event of a merger, acquisition, corporate change, or bankruptcy, we may share or transfer your Personal Information as part of a transfer of our assets to the acquiring or successor entity.

 

Children Under 13

We do not knowingly collect information from minors and the Site is intended for adults over the age of 18. If you are a parent or guardian and believe that your child under the age of 13 has provided Personal Information to us without your consent, please notify us at hello@teal-health.org. If we become aware that information is or has been submitted by or collected from a minor under the age of 13, we will work to promptly delete such information.

 

Your Rights 

Under state or international law, you may have certain rights. Please read below for the rights that apply to residents of certain jurisdictions.

Residents of California

As we do not sell your Personal Information, there is no need to submit a request to opt-out.

Additionally, you have the following rights:

  • You have the right to correct inaccuracies in your Personal Information in our possession.

  • You have the right to request we delete Personal Information we collected about you.

  • You have the right to request that we disclose the specific pieces of Personal Information we collected about you.

  • You have the right to request the categories of Personal Information we collected about you; the categories of Personal Information we sold or shared about you; the categories of third parties to whom the Personal Information was sold or shared, by category of Personal Information; the categories of Personal Information we disclosed about you for a business purpose; and the categories of third parties to whom we disclosed Personal Information for a business purpose.

If you or your authorized agent would like to submit a verifiable consumer request to correct inaccuracies, to delete, or for information, you or your agent must provide your name, email address and the Personal Information that you would like to correct, delete, or ask for more information about to hello@teal-health.org for us to verify your request.

You have the right to not be discriminated against for exercising any of these rights.

 

Residents of Connecticut

Consumers may exercise their rights by contacting us through the contact information listed below. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action by contacting us through the contact information listed below within thirty (30) days of receiving our decision.

Residents of the European Union

Under the General Data Protection Regulation (GDPR), we can only use your data for certain reasons where we have a valid legal basis. For example, we will only use your data to fulfill a contract, to promote special offers, or to comply with other legal obligations. We will only use (process) your personal data if you have given us consent to do so. 

To deliver services to you, it is necessary for us to transfer your personal data to the United States. Until there is an adequacy decision, we will enter into standard contractual clauses with our service providers when needed to ensure compliance with applicable data protection laws. 

You have the following rights:

  • You have the right to request access to your Personal Information in our possession.

  • You have the right to request rectification (correction of inaccuracies) of your Personal Information in our possession.

  • You have the right to erasure (deletion) or of certain restriction of processing of your Personal Information in our possession.

  • You have the right to object to the processing of your Personal Information in our possession.

  • You have the right to data portability (transfer) of your personal data in our possession.

Where you have given us consent to process your personal data for a specific purpose, you may withdraw that consent for processing that has not yet occurred. 

We hope that we can resolve any questions or concerns you may have about this Privacy Notice. In the European Union, you have the right to file a complaint with a supervisory authority.

Contact Us 

If you no longer wish to receive communications from Teal Health, please contact us at hello@teal-health.org. Opt-out requests may not be able to be immediately processed and we may continue to send you other types of transactional email communications. 

If you have any questions or concerns about our Privacy Notice or would like to exercise your rights under applicable law(s), please contact us at hello@teal-health.org. 

We reserve the right to verify the identity of any person making a request to opt-out or to delete or modify Personal Information; provided, however, that we will have no liability of any kind resulting from false or erroneous requests or any change or deletion made by us for any reason.

Changes and Updates to the Privacy Notice

This Privacy Notice applies to all relevant information collected by or provided to us or our authorized third-party vendors or partners as of the Effective Date. When we make any material changes to this Privacy Notice, we will update the Effective Date and may inform you by email to the address associated with your account. We will treat your continued use of this Site or our services following such notice as your acceptance of the changes.

 

The Effective Date of this Privacy Notice is May 26, 2023.